We love solving problems, but what happens when our clients need something else from us? Perhaps support or just someone who can listen to their problems? How can we identify ways to better serve our clients? When should we give advice and when should we just listen as a friend?
In this episode, I talk about when we’re needed as coaches and when we should just sit back and acknowledge our clients issues.
The answer is not always to solve the problem. Sometimes, the answer is to listen. -Dana Malstaff
3 Things We Learned From This Episode
How do we know if we’re helpful when our clients come to us? How do we identify if they need a solution or just someone who listens and supports them? One of the indicators of what clients need is how open they are to the idea of taking action. For example, consider a situation where we inform a client how to solve their problem but they ignore it. If they begin to vent, it’s probably a sign that they need our support, not business advice.